LuckyFun Privacy Policy

At LuckyFun, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, or use any of our gaming and sportsbook services. By accessing Lucky Fun, you agree to the practices described in this policy.

Who We Are

Our platform is operated by Good Luck Ltd (registration number 16147), a company registered in Anjouan, Union of Comoros, and licensed by the Government of the Autonomous Island of Anjouan under licence ALSI-202510021-FI1. Here at LuckyFun, we are the data controller responsible for your personal information, and we take this responsibility seriously across every part of our operation.

Information We Collect

We collect several categories of data to provide you with a secure and personalised gaming experience. When you complete your luckyfun register process, we gather information necessary to verify your identity, process transactions, and comply with our regulatory obligations.

• We collect registration details such as your name, email address, date of birth, and country of residence
• We gather payment and transaction information, including details related to your lucky fun deposit and lucky fun withdrawal activity
• We record gameplay data, including your activity across luckyfun slots, lucky fun live casino games, and sportsbook wagers
• We collect technical information such as IP address, device type, browser, and operating system
• We retain communication records when you contact our support team via live chat or email
• We may collect verification documents required for identity and payment checks

Information Collected Automatically

Our Lucky Fun platform uses cookies and similar tracking technologies to understand how you interact with our site. We use this data to improve site performance, remember your preferences, and analyse traffic patterns. You can manage your cookie preferences through your browser settings at any time.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating our casino and sportsbook. Our LuckyFun team processes your data to deliver the services you request and to maintain a safe, compliant environment for all players.

• We use your data to create and manage your account, including when you complete a luckyfun login or lucky fun login
• We process your payment details to handle deposits and withdrawals securely
• We use your activity history to calculate loyalty tier status and rakeback rewards
• We send promotional communications, including luckyfun bonus codes, luckyfun promo code offers, and lucky fun free spins notifications, where you have consented to receive them
• We monitor transactions and gameplay to detect fraud, money laundering, or underage gambling
• We use your data to respond to support requests and resolve disputes

Legal Basis for Processing

We process your personal data based on several legal grounds, including the performance of our contract with you, compliance with our legal and licensing obligations, our legitimate business interests, and, where applicable, your consent. Where we rely on consent, such as for marketing communications related to our lucky fun bonus offers, you may withdraw that consent at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services, including:

• Payment processors and crypto wallet providers that facilitate your luckyfun deposit and luckyfun withdrawal transactions
• Identity verification and anti-fraud service providers
• Regulatory authorities and licensing bodies, where legally required
• IT and hosting providers who support our Lucky Fun systems and infrastructure
• Game and sportsbook content providers, where necessary to deliver luckyfun slots and sports betting functionality

We require all third parties handling your data on our behalf to maintain appropriate security and confidentiality standards.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, tax, and regulatory obligations. Transaction records related to your lucky fun deposit and lucky fun withdrawal history may be kept for extended periods as required by applicable anti-money laundering regulations.

Data Security

We implement industry-standard technical and organisational measures to protect your data from unauthorised access, loss, or misuse. Our LuckyFun security protocols include encryption, secure servers, and restricted internal access to personal information. While we work hard to protect your data, no system is completely immune to risk, and we encourage you to use a strong password and keep your luckyfun casino login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You may ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You may object to or restrict certain types of processing, including marketing communications
• You can request a copy of your data in a portable format
• You may withdraw consent for optional data processing at any time

To exercise any of these rights, you can contact our support team, and we will respond within a reasonable timeframe.

Restricted Jurisdictions

Our services are not available to residents of certain countries, including the United States, United Kingdom, and other listed jurisdictions. If we determine that you are accessing LuckyFun from a restricted territory, we reserve the right to suspend your account and limit the processing of your data accordingly.

International Data Transfers

Because we operate internationally, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers are conducted securely and in accordance with applicable data protection standards.

Children's Privacy

Our platform is intended strictly for adults. We do not knowingly collect personal data from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete it.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, our support team is available 24/7 via LiveChat or by email at [email protected]. We are happy to assist with any privacy-related concerns regarding your luckyfun account or activity.